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ShopCrooz

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Returns
we have a 30 day return policy. After 30 days of your purchase, we will no longer be able to issue a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Books with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been open.
Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned later than 30 days after delivery

Refunds (if applicable)
Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have followed all the steps and you still have not received your refund, please contact us at [email protected].

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact [email protected] to ask about procedure.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Happy Customers

  • I generally find that anything I don’t need today and be found cheaper and arrive in a timely manner. Have not had a problem with returns either.

    Testimonials
    Pat K.

  • Great variety, fast shipping, stress free returns. Reliable and trustworthy seller

    Testimonials
    Gabriel D.

  • Their customer service is so awesome! One of my deliveries was late so I called them! They helped me track down my purchase which helped me feel better!

    Testimonials
    Arthur L.

  • If you ever get a staff member on the phone you will love them! They are super nice and extremely helpful with anything! They respect you and they just always make my day whenever I do need to call!

    Testimonials
    Jakob B.

  • the guys are doing great. have had no problem with them even if we return an item.

    Testimonials
    Andres C.

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